Owner Satisfaction in Monitoring Systems

Price is built into the customer ratings, and our research determined it to be a poor indicator of satisfaction. We would not pay $10 less a month for a system we detested, and we don’t feel you should, either.

Once again, this is about owner satisfaction, and that is our driving metric. Whether a system is professionally installed or self-installed did not factor.

We’ve all experienced widespread internet and/or power outages. What happens to a monitoring center if either goes down, particularly for an extended period of time? We believe that it’s best to never find out. Monitoring center redundancy matters.

It’s not reasonable to expect everyone to have been in business for over 146 years, like ADT, but two or three decades means more in this industry than two or three years. Every business has to start somewhere, but we believe they should start with someone else.